Urgent Care.

*Sigh*

So....

Our youngest son, Jayden, has been ill for the past few days. There's cold junk circulating the schools and our household. On top of Jayden catching that (and having symptoms 5 times worse than the others that have caught it) he came down with a rash that has covered the majority of his little body. 

We've done everything we can from home and decided this morning to take him in to be checked out. It's hard seeing your children miserable and ill...but he didn't seem like he was getting better and the rash just bugged me even more. 

Around 9:00AM , I began calling the Dr. office to see if they could fit him in. Unfortunately, the Dr. is at his other office that is near an hour away. He won't be returning to this office until Friday.

Crap.

After looking him over, observing him this morning, and talking to one another, we decided that we would take him to Urgent Care. The Urgent Care that we take him to has a system that allows you to get in line via Phone or Computer. Once it places you in line, it sends you updated texts that inform you of how many people are ahead of you and how long your wait time is. Once we received the notice of 20 minutes and 2 people ahead of us, we packed Jayden up in the car and headed out. We live about 20 miles away. 

While we were in route, My husband checked the updated time and it was 6 minutes. 

We get to Urgent Care and go to the desk to sign him in and the lady just kind of gives me blank stares as I'm telling her that we texted to get in line. She then tells us that it will be about an hour and a half and that they summon you via these texts to let you know when it's your turn. 

Ok. 

So, puzzled, I inform her that the past two texts were 20 minutes and then 6 minutes. I explain to her that we don't live here in town so once we saw the 20 minutes, we headed out so that we would arrive on time.

She again repeats her self, stating that she didn't summon us to come in.

Ok. 

So...Why did we get two texts with those times? 

She had no answer. Again all she did was repeated herself on being summoned in when it's Jayden's turn. 

So..there's nothing we can do at this point but to wait AT LEAST an hour and a half....sitting...with a miserable and sick 1.5 year old...Yeah..OK. 

So...both my husband and I are highly irritated at this point but decide to just sit and wait it out because it was important to us that we get our little man looked at. While we are sitting there waiting, someone called in. The lady informs whomever she's speaking to on the phone that it won't be until around 4pm if she wants to get in line for Urgent Care. She tells the lady that the Urgent Care is packed.

Now..I know that many people get in line via the phone and internet option..but aside from us..there was only ONE individual that was in the waiting room. ONE. If they were so packed, why were there no other individuals in the waiting room? Especially if they were in line and close to being seen? 

Yeah...I don't have an answer for that either. 

My husband and I decide, at that point, to leave. 

So we left..completely pissed off and irritated. 

We left...worried about our little man who we couldn't seem to get in to be seen. 

He's currently sleeping and has done fine this evening..but that doesn't change the earlier events as well as the fact that I want him seen just to be sure.

I DO plan on filing a complaint over this mess. I'm not sure who was responsible for the texts..whether there is a system error they need to look into or whether the woman that was working the front desk just wasn't doing what she should have...but something needs to be done. 

Urgent Care is there for a reason....